Our Warranty
Xenon Automotive
Unit 12 Blenheim Court, Brownfields, Welwyn Garden City, AL7 1AD
Telephone : 01707419520 | Email : sales@xenonautomotive.co.uk
DEALER GUARANTEE
This guarantee is valid for 3 months & or 3000 miles whichever comes first from the date printed with
the exclusion of damage arising from customer / third party inteference, routine wear and tear,
negligence, abuse and accidental damage.
If faults arise on the vehicle then do not attempt to drive further as this may cause extensive damage to
other components. Please contact the dealer at the earliest opportunity for guidance.
Terms and conditions
1.This is an “in house” guranatee and as such any faults are to be brought back to us for inspection and
repair. The dealer (Xenon Automotive Ltd) is entitled to choose whether repairs are to be undertaken “in
house” or by a third party garage.
1.1.Repairs undertaken by a third party garage have to be agreed by the dealer. Authorised repairs by a
third party garage will only be covered once. No futher claims will be upheld.
1.2.Any repairs authorised by you, commenced or completed by your repairing garage without first
being authorised by the dealer may be invalidated.
1.3.The guarantee will cover the costs for authorised repairs including parts and labour.
1.4.Repair requests may be invalidated if the completed diagnostic form is not received by the dealer
within 21 days of the repair request being made.
1.5.The dealer will only authorise the use of manufacturer’s parts where reconditioned or generic parts
are not available. We also reserve the right to review and adjust the price of covered parts in line with
reconditioned and generic parts at trade pricing. If you wish to use genuine manufacturer parts or the
parts priced by your chosen repairing garage, you can do so, but you will be liable for the additional
costs of these parts.
1.6.The dealer is entitled to choose whether to repair or replace a component covered by this
guarantee.Components may be second hand, recondition, a factored part or a manufacturers own
part. This choice of the part is down to the discretion of the dealer.
1.7.The dealer will not pay more than once for the same repairif the repairs are undertaken by a third
party garage.
2.The dealer will require a UK VAT invoice for repairs showing the repairers VAT number, made out to
Xenon Automotive LTD, Unit 12 Blenheim Court, Welwyn Garden City, AL7 1AD. The dealer will not
reimburse the VAT if the customer has paid the repair amount authorised by the administrator.
EXCLUSIONS
-Wear and tear items such as brake pads/discs, Coil springs, Shock absorbers, Ball joints, Top mounts
and struts, Exhaust systems including catalytic converters, Tyres and road wheels.
-Brake pipes, Brake Servo, Hoses and pipes, Thermostats
-Damage to the engine or gearbox causing the loss of oil and thereby leading to component failure.
-Cam belts and Timing belts (please check the manufacturers recommended intervals).
2.1.In all cases, the dealer reserves the right to request photographic evidence and to appoint an
independent assessor to examine any fault, breakdown, quotation or repair undertaken at any time, the
result of which is binding by all parties.
3.The guarantee will only cover you for faults which arise and are repaired in the UK; using parts
provided by a UK VAT registered supplier.
4.The dealer may use its discretion to authorise a repair on a goodwill basis which would otherwise
have been excluded. This does not set any precedent for future repair requests.
5.The guarantee will be deemed as invalid if the vehicle has been used for rallies, pacemaking,
reliability trials, speed testing, track days or for gain and hire.
6.The owner of the vehicle is responsible for routinely checking oil and water levels and items such as
tyre pressures and depth. Routing serviceable items such as spark plugs, oil, oil filters, air filters are
the responsibility of the owner.
ITEMS COVERED
Engine:
Covered for internal component / mechanical failure.Head gaskets are covered.
Turbo:
Covered against failures
Gearbox:
Gearboxes and clutches are covered against internal failure. Worn clutches will be covered if the
vehicle is below 8 years old and less than 80,000 miles.
Flywheels:
These are covered if they fail. They are not covered if they are worn or noisy as this is general wear and
tear. If a flywheel is found to be worn then the vehicle’s owner will be responsible for the costs of
repairs.
Items covered up to 28 days
Electrical faults, Engine management and ECU failures, ABS pumps, Wheel speed sensors, Sensors
(Pressure, MAF,O2,Crank,Cam& DPF), Gearlinkage, Gear cable, Coil packs, Oil cooler, EGR valves,
Alternator, Starter motor, Oil and water leaks.
Items covered up to 14 days
-Radiator (not if leaking to penetration of a foreign object), Window regulators, Wiper motors, Washer
pumps, Airbag warning light & Battery.
Xenon Automotive Ltd, Unit 12 Blenheim Court, Brownfileds, Welwyn Garden City, AL7 1AD
Tel : 01707419520 | Email : sales@xenonautomotive.co.uk | Website : https://xenonautomotive.co.uk
VAT : 376425770 | FCA : 951862 | Company No : 1325400
-Damage to the engine or gearbox causing the loss of oil and thereby leading to component failure.
-Cam belts and Timing belts (please check the manufacturers recommended intervals).
-Vehicle entertainment systems including Sat Nav.
-Interior switches and storks.
-All bulbs (standard or led).
-Failure of components wholly or party due to negligence, abuse or accidental damage.
- Cosmetic issues of any sort
I/We (new owner) understand and accept the above terms. I/we are happy with the condition of the
vehicle understand the guarantee provided. I/We have declined the opportunity of taking out an
extended third party warranty which provides a more comprehensive cover.
signed
printed date
We, Xenon Automotive Ltd, as the seller of the vehicle confirm that to the best of our knowledge, the
vehicle is of a roadworthy condition and is clear of any known mechanical problems.
signed
printed date